Delete Your Account
BeachMate by BlueSync Pty Ltd
Permanent Account Deletion
This action cannot be undone. Once deleted, your account and all associated data will be permanently removed within 30 days.
How to Delete Your Account
In the BeachMate App
RECOMMENDEDDelete your account directly from the BeachMate mobile app for the fastest processing.
- Open BeachMate - Launch the BeachMate app on your device
- Navigate to Profile - Tap Profile in the bottom navigation
- Access Support & Legal - Tap "Support & Legal" from your profile menu
- Select Delete Account - Under "Account Management", tap "Delete Account"
- Confirm Deletion - Check the confirmation box, enter your password, and tap "Permanently Delete My Account"
Email Request
If you cannot access the app, send a deletion request email to our privacy team. We will process your request within 7 business days.
Steps:
- Send an email to: privacy@beachmate.club
- Subject line: Account Deletion Request
- Include the following information:
- Your registered email address
- Your full name (as registered)
- Phone number (if provided during registration)
- Reason for deletion (optional)
Email Template:
Subject: Account Deletion Request
Hello BeachMate Support,
I would like to request the deletion of my BeachMate account.
Registered Email: [your email]
Full Name: [your name]
Phone: [if provided]
Please process this request and confirm once my account and all associated data have been permanently deleted.
Thank you.
Processing Time: We will process your request within 7 business days and send a confirmation email once completed.
What Gets Deleted
Permanently Removed (within 30 days):
Account Information
- Email address
- Encrypted password
- Full name
- Phone number
- Profile photo
All Your Videos
- Uploaded videos
- Video thumbnails
- Captions and descriptions
- Video metadata
Comments & Interactions
- All comments you've posted
- All captions you've created
- All posts and text content
Likes & Favorites
- All videos you've liked
- All videos you've favorited
- Your engagement history
Social Connections
- Your followers list
- Your following list
- User relationships and connections
Location Data
- GPS history
- Location tracking data
- Location preferences and settings
Data Retained (Anonymized where possible):
Some data may be retained for legitimate business or legal purposes:
Moderation Records
Duration: 90 days
Reason: Abuse prevention and platform safety
Status: Anonymized (your name shown as "[Deleted User]")
Legal & Financial Records
Duration: Up to 7 years
Reason: Australian tax law compliance
Status: Personal details anonymized after deletion
Analytics Data
Duration: Indefinite
Reason: App improvement and statistics
Status: Aggregated and non-identifiable (e.g., "X users from Queensland")
Deletion Timeline
Account Disabled
You will be logged out and cannot access your account
Personal Data Removed
All personal data removed from active database systems
Complete Deletion
All data purged from backups, cache, and CDN servers
Once the deletion process begins, it cannot be reversed. You will need to create a new account if you wish to use BeachMate again.
Export Your Data Before Deletion
Before deleting your account, you may request a copy of your data.
How to Request:
- Email privacy@beachmate.club with subject: "Data Export Request"
- Include your registered email address and full name
- We will provide a downloadable file within 14 days
What You'll Receive:
- Your profile information
- List of uploaded videos (download links valid for 30 days)
- Your comments and captions
- Your activity history (likes, favorites, follows)
Important: Data export requests must be made before submitting an account deletion request.
Your Privacy Rights Under Australian Law
Under the Australian Privacy Principles (APPs), you have the right to:
Access Your Personal Information
Request a copy of all personal data we hold about you
Correct Inaccurate Data
Update or correct any incorrect information in your account
Request Deletion of Your Data
Permanently delete your account and all associated data
Lodge a Complaint
File a complaint with the Office of the Australian Information Commissioner
Filing a Complaint
If you believe we have not handled your deletion request appropriately, you can lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Need Help?
If you have questions about the deletion process or need assistance, our privacy team is here to help.
📧 Email: privacy@beachmate.club
🏢 Company: BlueSync Pty Ltd
📍 Location: Brisbane, Queensland, Australia
Response Time: We aim to respond to all deletion requests within 7 business days.
Last updated: December 2024