Support
We're here to help you get the most out of BeachMate
Contact Us
Have a question, feedback, or need assistance? Reach out to our support team:
support@beachmate.clubHow Can We Help?
General Questions
Questions about using BeachMate features, beach conditions, or app navigation.
Technical Issues
App crashes, login problems, video upload issues, or other technical difficulties.
Account & Privacy
Account settings, data privacy concerns, or account deletion requests.
Feedback & Suggestions
Share ideas for new features, beach additions, or general improvements.
Frequently Asked Questions
How do I upload beach videos?
Open the app, navigate to your nearby beach, and tap the camera icon. Record or select a video from your gallery, add a caption, and tap upload.
Why can't I see beaches near me?
Make sure location services are enabled for BeachMate in your device settings. The app needs location access to show nearby beaches.
How do I delete my account?
You can request account deletion through the app settings or by emailing us. Visit our Account Deletion page for detailed instructions.
Is BeachMate available on iOS?
BeachMate is currently available on Android via Google Play Store. iOS version is coming soon!
Response Time
We aim to respond to all support requests within 24-48 hours during business days. For urgent issues, please include "URGENT" in your email subject line.
When Contacting Us
To help us assist you faster, please include:
- Your registered email address
- Device type and operating system version
- A clear description of the issue or question
- Screenshots if applicable
Still Need Help?
Our support team is ready to assist you with any questions or concerns.
Email Support